shipping & Payment

If you are needing to change your shipping address you can send through an email to [email protected] with your order number and updated delivery address. Please ensure that you send this email as soon as possible with as much information as possible so we can adjust this for you. In order for us to be alert with your email within the subject line please state “URGENT: Wrong address order#”.

Once you have purchased your Skin Diva products an email will be sent to you once your items are on their way.

In order to track your order click the link below:

https://auspost.com.au/mypost/track/#/search

If your order has been paid for and placed, we will not be able to cancel or change the order. If you wish to refund the item please refer to our Refunds & Returns Policy below.

We want to make sure that all our customers are able to purchase our products, so we accept Visa, Mastercard and Amex via stripe safe payment gateway. We also accept the payment methods of PayPal for guests and PayPal users. AfterPay will soon be released so stay tuned!

Following the purchase of an order you will shortly receive confirmation via email regarding your purchase via our Skin Diva store. If you don’t receive your order confirmation via email please don’t hesitate to contact us below so that way we can track your order and reissue the receipt to your preferred email.

Refunds & Returns Policy

Any item can be refunded if it is returned within 15 days of purchase. In order for a refund your item(s) must be unused and within the same condition that you have received your product. We must also receive it within its original packaging. If the product is damaged, used or open we do not offer refunds. Please email us on [email protected] with a subject “Order#: return/refund”. We will then send an emailed response with a guide to take you through the steps necessary to return your items and receive a refund.

FAQ'S

We are located in Melbourne, Victoria.

Skin Diva is an online based team and will do whatever we can to ensure we respond to all your enquiries within 24 hours of receiving your email.

Skin Diva does not test our products on animals.

We are 100% natural all our ingredients are used from natural plants and oils. We believe your skin should not have nasty, harsh chemicals, parabens or fillers on them.

Our products do not contain any animal products within them which means there is a something for everyone.

If we have not answered your enquiries within our FAQs, please send us an email on [email protected] and we will answer all your queries within 24 hours.

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have a query

Our team hopes to answer any question you have relating to our products or sales enquiry. Don’t hesitate to drop your details below and leave any questions in the comments field.